Shipping policy

Curacion Collection (Pty) Ltd makes every effort to deliver goods within the estimated lead time when orders are placed. It does, from time to time, happen that an event outside of our control prevents delivery within the specified lead time. Curacion Collection (Pty) Ltd will in these circumstances make every effort to expedite delayed lead times and ensure that the customer is updated on the progress of the delayed order. Curacion Collection (Pty) Ltd will not be liable for any damages suffered by the customer as a result of delayed delivery.
Kindly take note of the following:

Deliveries will be made on business days from Mondays to Fridays during normal operating hours;
Deliveries are subject to the customer’s address being within the delivery zone of Curacion Collection (Pty) Ltd;
Should a delivery need to be made outside of the designated delivery zone, a member of the Curacion Collection (Pty) Ltd staff will contact the customer to advise on delivery fees and instructions;

It is in the customer’s interest to decide on where the goods should be placed and clear the path of any breakables or obstructions to enable the delivery crew to deliver the goods.
The delivery crew is not permitted to take any unwanted furniture or returns which have not been arranged for removal by the sales team;
Curacion Collection (Pty) Ltd will not be held liable for any missing items post-delivery or any breakages or damages in the course of unloading and placing the goods in the designated area;
All pets must be secured in a safe location upon the delivery crew’s arrival;
The delivery crew is only permitted to carry goods up to the first floor should no suitable lift be available, and provided that the stairway is wide enough to carry the goods without damage.