Refund policy

 

  1. REFUND AND RETURN POLICY
    1. Goods are all classified as made to order through our shop as we do not hold stock and will not be refundable or exchangeable. Should Curacion Collection (Pty) Ltd make an error regarding the specifications of the goods or if it’s found to be faulty, Curacion Collection (Pty) Ltd will endeavour to rectify the fault.
    2. Curacion Collection (Pty) Ltd will return goods to warehouse in aims to rectify fault and if unsuccessful will issue customer with a credit voucher. No cash refunds will be issued. 
  2. PRICES, CALCULATIONS, SALES, FIGURES AND FINANCIAL INDICATORS
    1. The process for purchasing any of the goods displayed on this website will be as follows:
      1. Users will select the goods on the website they wish to purchase;
      2. Upon selection, users will follow the Curacion Collection (Pty) Ltd checkout steps to payment to complete any orders. Users will recieve a confirmation message once a succesfull order is placed.
    2. Prices and calculations displayed on this Website are quoted in South African Rand (ZAR) inclusive of VAT (Value Added Taxation) and are valid and effective only in South Africa. Prices and calculations are subject to change and confirmation by Curacion Collection (Pty) Ltd. Curacion Collection (Pty) Ltd or its affiliates shall in no way be held responsible for any errors, omissions or misstatements originating from information on this Website.
    3. Ownership of goods will transfer from Curacion Collection (Pty) Ltd to the customer once payment has been received in full. Once payment is received in full, Curacion Collection (Pty) Ltd will issue an invoice for the purchase. Delivery or collection will only be authorised once payment has been made in full.
    4. Customers who have completed payment in checkout have placed an order for goods that cannot be cancelled.

Important: Clearance Sale items are sold voetstoots and cannot be exchanged or returned.

    1. Payments made by EFT (Electronic funds Transfer) before daily bank cut off times require a 48-hour period to clear funds and allocate them to the orders.
  1. RISK OF LOSS

Customers agree and accept the risk of loss and title will pass to them or their agents whenever goods are collected from the Curacion Collection (Pty) Ltd premises. Should the customer request delivery of the goods, the risk of loss and title will pass to the customer upon delivery as evidenced by the signature of the person taking delivery on our copy of the invoice or a delivery note.